The Senior Network Engineer role is responsible for the implementation, planning, and coordination of network and security systems and software that protects the technological infrastructure for the NPAC (Number Portability Administration Center). In this capacity, the Senior Network Engineer builds and maintains the daily operations of computer networks for Lab and Production at our Primary and Alternate data centers. 

This position has the following responsibilities:

Must be available to support the needs of the business 24 x 7 via on-call team rotation

• Support local data centers on-site and remotely to manage and maintain lab and production network equipment.  This includes performing work physically in the data center when on-site hands are required.
• Design, build, implement and test, green field lab and production network solutions.
• Design, implement and test network expansions and changes.
• Deploy, install, and configure hardware such as firewalls, switches, routers, load balancers, IPS, network monitoring systems and other network security related products.
• Develop project proposals, designs, implementation plans including timelines and cost projections for various network initiatives.
• Write functional requirements/specifications documents for network projects and initiatives.
• Perform network maintenance activities - upgrade network hardware, IOS upgrades and network routing configuration implementations and modifications, as required.
• Review and develop MoPs (Method of Procedures) for network change management implementations in lab and production environments.
• Develop and maintain Network ODR (Operations Design Requirement) documents for network data configuration record keeping and archives.
• Perform network troubleshooting to isolate, diagnose and resolve common and complex network problems.
• Develop and implement network acceptance test plans for new network builds.
• Perform network modeling, analysis, and planning.
• Be able to advise and present technology related issues and trends to management.
• Knowledge share, direct and guide junior members of the team.

Required Qualifications:

• Must have Fortinet Certified Professional - Network Security Certification
• Expertise in Fortinet FortiGate, FortiSwitch network gear and FortiManager, FortiAnalyzer and FortiAuthenticator.  .
• BS or MS in Network Engineering and Administration or related technology field.
• Minimum 7 years of IT Network experience.
• Strong experience in the areas of Network requirements analysis, architecture, engineering, operations, and maintenance.
• Experience with Cisco router, ASA, and switching (Catalyst, Nexus) systems, F5 load balancing and network monitoring tools is a plus.
• Expertise in the following areas: WAN, LAN, Switching, and IP addressing, Routing Protocols, Firewalls, IPSec VPN tunnels and network/data security.
• Expertise with SNMP – and NetFlow-based network monitoring and management
• Expertise with infrastructure cabling and premise guideline specifications
• Experience with various operating systems and environments (Windows, Linux, Solaris).
• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
• Proficiency with Microsoft Office Applications Suite and SharePoint.
• Ability to communicate with all levels of management.
• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
• Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Must be able to go into the facility as needed
• Must work within a in commutable distance to Bridgewater, NJ or Richardson, TX
• US Citizenship only required

Responsibilities:

Responsible for the requirements, engineering, design, of new SharePoint websites.  Includes responsibilities for documenting requirements and design decisions and includes supporting an existing SharePoint based repository.  Additional roles may include supporting the project management organization to track and ensure timeliness of required deliverables and ongoing project and compliance needs

Requirements:

• Pursuing a Bachelor's Degree in the area of Business Information Systems or Computer Science or similar area of study
  • Have an attention to detail and a passion for accuracy and preciseness.
  • Excellent skills with MS Office products
  • Experience with UX design, programming, and MS SharePoint a plus
  • Project management experience a plus
  • Excellent people skills (must be able to interact with both technical and non-technical groups), and must be able to work independently
  • Excellent written and verbal communication skills
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

The Change Management Analyst is responsible for overseeing and coordinating all aspects of changes within the organization. This role plays a crucial part in ensuring that the company's change activities are properly documented, approved, and executed within a reasonable timeframe. The Change Management Analyst also works closely with various teams to assess the impact of changes on security measures and ensures that these changes are implemented in a controlled and secure manner.

• Maintain change management process documentation templates and standards to promote a consistent way of defining and thinking about the process
• Support development and maintenance of ITSM Roadmap, iconectiv ITSM Process Architecture Model and Process Relationship Map
• Collaborate with cross-functional teams to define, document, and follow change management procedures
• Evaluate the risk and potential impact of changes, facilitate risk assessment
• Monitor and enforce compliance with the organization's security policies and standards during the change process.
• Ensure that all changes align with relevant legal and regulatory requirements and industry best practices.
• Obtain necessary approvals from appropriate stakeholders for changes.
• Facilitate change advisory board (CAB) meetings to assess and authorize changes.
• Communicate change schedules, status, and impact to relevant stakeholders.
• Produce regular reports on change management activities and metrics.
• Participate in post-implementation reviews to assess the effectiveness of change requests.
• Suggest and implement process improvements to enhance the change management process.
• Conduct training sessions and awareness programs for employees on change management best practices.

In addition the role responsibilities include:

• Managing the policy, standards and procedures framework for Information Security & IT Risk/Compliance,
• Obtaining necessary approval from appropriate stakeholders for security-related changes.
• Review proposed changes to identify potential security risks and conflicts.
• Maintain accurate and up-to-date documentation of all security-related changes.

Requirements:

Candidates for this role must have direct experience with the following:

• Proven experience in change management
• Excellent communication and interpersonal skills to collaborate with different teams and stakeholders.
• Bachelor’s degree or equivalent work experience required
• Minimum 3- years ITIL experience, preferably with at least an ITIL Foundations Certification
• Previous experience with ServiceNow or a similar ITSM tool
• Skilled in technical documentation
• Outstanding attention to detail
• Ability to work independently, without close direction or supervision
• Skilled with MS-Word, MS-PowerPoint, MS-Excel, MS-SharePoint, Visio and Adobe Acrobat Pro.
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Ability to interact with all levels of iconectiv management
• Outstanding verbal communication and interviewing skills
• Knowledge concerning Information Security and Information Technology industry risks, solutions, and mitigating controls
• Understanding of network protocols
• Understanding information security principles, standards, and frameworks (e.g., ISO 27001, NIST, CIS).
• Certification in information security (e.g., CISSP, CISM) is a plus.

Responsibilities:

The candidate will be a key member of the financial planning and analysis team supporting product line management. The candidate may also provide support as needed to the Director of Sales Operations. Responsibilities include leading the annual budgeting process, creating quarterly forecasts, identifying variances, and implementing corrective action as necessary. The role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and deliver presentations to the management team. The candidate must be comfortable operating independently in a fast-paced environment and must have strong analytical and financial system competencies.

• Drive and cultivate collaborative relationships with Product Management and Sales Teams to facilitate an understanding of key business drivers of the financial results.
• Evaluate product performance to ensure consistency with short-term and long-range goals.
• Coordinate and provide high quality budget and forecasts including variance analysis.
• Drive the communication and development of key performance indicators.
• Review and evaluate contracts with customers and vendors
• Monitor, track, and proactively report business performance, identifying issues, opportunities, and challenges.

Requirements:

Bachelor’s degree in Accounting or Finance, MBA or CPA preferred.

• 1 - 3 years of accounting and business finance experience, including budgeting, forecasting, financial modeling, and auditing.
• Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
• Strong commercial sense, with the ability to link operational performance to financial results. This includes generating alternatives that drive positive change.
• Highly effective written, verbal, and presentation communication skills.
• Strong ability to articulate complicated financial information across levels, functions and geographic regions and cultures.
• Proven ability to work across organizations, influencing change and delivering results.
• Advanced PowerPoint and Excel skills including multi-level charting, scenario development, pivot tables, lookups and macros; OneStream and Salesforce experience beneficial.
• Some exposure to the Sales and Marketing Organizations helpful.

Responsibilities:

iconectiv is managing a series of data products and services related to national and international interconnection. The Senior System Engineer will organize and lead efforts to produce business and detailed system requirements for complex software solutions and act as the technical product owner to support Number Management sand Registry services globally. This will require the SE to design an overall solution and develop detailed functional requirements addressing the business processes, flows, and interface specifications. Enhancements are required based on regulator mandates, customer interactions, and marketability improvements.

The Senior System Engineer will support the following functions as directed by the Sr. Director of Systems Engineering and Solution Architecture.  

• Interpret and convert business requirements and customer feedback into solution designs and detailed functional requirements (conveyed in the form of user stories) for consumption by the development team.
• Guide the software development, testing and verification of requirements through laboratory work as needed.
• Collaborate with cross-functional business and technical teams (including system engineers, developers, and testers) and key customer stakeholders to create highly effective, usable, intuitive, and consistent user interfaces.
• Create mockups, prototypes, proof of concepts, etc. during the development cycle for new features and capabilities.
• Function as the user advocate during the development process and offer suggestions from a user-centered perspective.
• Participate in demos  and support the QA testing efforts to ensure the user experience requirements are fulfilled.

Requirements:

• Experience in writing engineering requirements for large-scale, highly available, fault-tolerant, real-time, and distributed systems
• Several years of experience in areas like systems engineering, integration, systems architecture, or information security.
• Ability to interpret and translate industry and customer business processes and requirements into detailed technical requirements, performing gap analysis and proposing solutions which can be easily understood by developers and testers.
• Ability to understand and define common architectural styles for APIs (REST/JSON/YAML, SOAP/XML, Webhooks, etc.)
• Broad scope of technical background, including such areas as databases, interface protocols, security, encryption, analytics
• Ability and desire to research modern technologies and provide direction to a team of developers and testers.
• Experience with delivery and support as a system engineer and product owner in an agile environment adhering to agile best practices is required.
• Excellent verbal, written and communication skills is required with the ability to interact with end users/customers on a regular basis.
• Strong time management skills with a history of meeting commitments are required.
• B.S. in Computer Science discipline with 8+ years of experience or equivalent working experience.
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

Responsible for developing software that anticipates and supports customer business needs, iconectiv business objectives, and keeps ahead of the competition.  Specifically, responsible for the design, development and testing of software programs in accordance with iconectiv procedures.  Provide troubleshooting support to customers as needed.  Participate in the review of requirements and Product Test planning and execution.  Support the production of necessary Learning Support materials.  As necessary, responsible for/participating in overall architecture design, third party software evaluation and computing platform selection.  As necessary, participates on teams involved in cross-product solutions and interfaces to other products.  May be responsible for application database support which encompasses build, development and test environment support along with packaging/shipping software. 

Requirements:

• Demonstrated experience delivering software systems on aggressive schedules with high quality
• Systems design
• Agile/Lean methodology
• Java
• Software configuration tools (source control, defect tracking, etc .)
• Large scale performance applications
• Excellent teaming and collaboration skills
• Oracle RDBMS and JDBC experience
• SQL Developer
• Schema design, Data modeling, and optimization
• Tuning, indexing, partitioning, query optimization
• Stored procedures, triggers, transaction management
• Tools development and scripting experience
• B.S. in Computer Science or equivalent with 5+ years of experience or 8+ years of experience for a SR. Developer
• US Citizenship Required

Additional Skills:

• Experience with SW development tools such as Eclipse IDE
• Database Administration
• Oracle RAC
• Data Warehousing
• AWS
• Process monitoring and logging experience
• Messaging experience, e.g. JBoss messaging, Oracle AQ
• Database migration
• Distributed database
• MyBatis
• J2EE EJB experience
• JBoss application server experience
• Reporting 3PP experience (e.g., JasperSoft)
• Billing Systems experience

Responsibilities:

• Work with sensitive and confidential information while maintaining the highest level of confidentiality, professionalism, and ethics
• Maintain documented procedures and follow industry best practices while conducting application and server security testing under supervision
• Performing assessments of System Development Life Cycle (SDLC) processes
• Be willing to learn new programming languages, frameworks, tools and paradigms given proper guidance and supervision
• Contribute to helping application teams learn industry security tradecraft

Requirements:

• Pursuing a B.S degree in Computer Science, Information science or a similar field or graduated and pursuing a M.S. degree.
• Some experience in or understanding of software development in one or more of the following languages / frameworks: Java / Spring, Python, Angular, React
• Comfortable working on Windows and Linux machines (RHEL, CentOS, Ubuntu)
• Strong ethics and understanding of ethics in business and information security
• Some experience performing code reviews
• Collaborate with both internal and external partners to develop and update Security Operations standards, procedures, guidelines, and best practices
• Ability to complete tasks and deliver professionally written oral reports to clients at all levels of the organization
• Developing and reporting of key information, metrics, security performance, and driving enterprise processes
• Excellent communication, collaboration, and strong project management skills
• US Citizenship Required

Additional Skills:

• Possesses current security certification(s) or is working towards one
• Basic understanding of DevOps technologies such as Jenkins, Puppet, Chef
• Basic understanding of Containerization technologies like Docker, Kubernetes etc..
• Experience with some web application vulnerability scanning tools (e.g., Tenable/Nessus, OWASP ZAP, Burp Suite)
• Some experience with Cloud technologies (AWS, Azure or GCP)

Responsibilities:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required
  • **Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.

Six month contract with possibility of extension or Right to Hire

Responsibilities:

The EUC Desktop Support must be effective at working with business partners who are/have experienced less than ideal circumstances during the course of their day interacting with technology.  The candidate must be able to flourish in a high-stress environment and endeavor to make said environment fun, disciplined, and rewarding.  Be the face of the IT department and work with those inside and outside the department in a clear, convincing, and organized manner.    Handle each situation in a manner that is appropriate to the business partner while recognizing and catering to their varied expectations independent of the situation.   Take clear and concise notes of issues and present them in a manner that varied teams will be able to understand.  Demonstrate considerable knowledge of computer systems and techniques. Individuals will also perform technical work providing support for the operation of computer systems, operating systems, hardware configurations, and network connections. Incumbents in this position are expected to perform assignments with a high degree of independent action and may provide some instruction or assistance to entry-level technicians. Responsibilities of the position include working under direct supervision.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Manage time efficiently and be available during off-hours emergencies.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, and orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• Bachelor’s degree in computer science or computer engineering field.
• Requires at least 3 to 5 years of experience in the field or a related area.
• Experience with Microsoft Windows 11/10.
• Knowledge of Apple MacBook iOS MDM(JAMF).
• Knowledge of Intune MDM, MAM configuration, and scripting.
• Manage corporate Mobile Phones with different vendors.
• Experience with installing Microsoft O365 and other desktop software on Windows laptops.
• Experience with troubleshooting issues with Microsoft products like Outlook, Office 365, etc.
• Active Directory and laptop imaging MDT experience preferred.
• Strong interpersonal skills and ability to troubleshoot common issues on user laptops related to software upgrades, installs, etc.
• US Citizenship Required
  • **Hybrid employees must live within 50 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Familiar with a variety of field’s concepts, practices, and procedures.
• A+ PC Technician, CompTIA Certified (Preferred)
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• Works under general supervision.
• A certain degree of creativity and latitude is required.
• Preferred Batch file and PowerShell scripting
• Knowledge of Microsoft security and software updates, desktop patching, and 3rd party software upgrades using various tools such as SCCM, WSUS, or other tools.

 Info Solutions Rotational Leadership Associate

The Info Solutions Rotational Leadership Program is designed for recent university graduates who are interested in furthering their leadership skills while making direct contributions to the continued success of iconectiv. By participating in the Rotational Program, you will gain a diverse set of skills that will help you understand inter-departmental relationships and chose the career path that best suits your skills and career aspirations. This rotational program typically consists of three, 9-month rotations and is based out of our headquarters in Bridgewater, NJ (hybrid, distributed workforce).

 At the completion of the Rotational Leadership Program, it will be decided based on your experience and the needs of the business where there may be an opportunity for a role in one of the Info Solutions organizations.

 Responsibilities by Department:

Under the direct supervision and mentorship from a manager within iconectiv’s Info Solutions Team (product/sales/marketing), you’ll work with the Info Solutions organization on your own project with key deliverables, which will provide added value to the company.

Sales 

• Supports the iconectiv global sales team with customer facing value propositions, customer communications and relationship management tools (e.g. Salesforce)
• Conducts research on target industry verticals, voice of the customer, existing clients and prospects to uncover anew sales opportunities
• Develops sales & marketing strategies to achieve sales growth targets
• Partners cross-functionally with internal, iconectiv teams (Marketing, Product, Finance & Legal) to facilitate sales programs and operations
• Develops understanding of iconectiv and competitive solutions in the telecommunications marketplace
• Participates in professional development opportunities to enhance business acumen
• Communicates regularly with Executives, Managers, and co-workers in formal and informal settings

 Product

• Work with Product Line Manager (PLM) to identify opportunities for improvement
• Develop and manage information to support corporate decision making
• Assist PLM to create reports for internal teams and/or external clients
• Create and assist with presentations and reports based on recommendations
• Assist in the development of Go-To-Market plans
• Assist in the development of the required collateral and target event attendance
• Manage product developments and enhancements working closely with the development organization, making decisions on investment and technology, writing requirements and being able to communicate the product strategy and corporate vision
• Attend customer meetings and works with Sales and program teams to help develop strategies to address market
• Shadow and attend industry meetings, as applicable, to assigned product(s)

 Marketing 

• Participate in cross-departmental meetings and present key insights.
• Attend competitive and or 3rd party webinars and provide high level summary of key insights
• Conduct research and development of future projects and events (collaborates internally)
• Refresh sales enablement materials (messaging, videos, FAQs, qualification docs, collateral, web and social content)
• Help capture company and product value prop and modernizes customer interactions
• Assist with empower library, PowerPoint updates
• Collaborate in event planning
• Aid in various competitive analysis (new product releases, mergers/acquisitions, etc.)
• Help scribe on financial quarterly conferences
• Buyer journey and persona support
• Support with Pardot, LinkedIn, Facebook and others as needed for social marketing
• Aid with Asana project entries, marketing calendar and related tasks
• Assist in Salesforce Library for posting and sharing sales tools

Requirements

• Recent college graduate (BA/BS in business, marketing, communications, product marketing or other related field)
• Excellent computer skills, including Microsoft Office Suite
• Prior internships/experience in business/sales/marketing environment preferred
• Great interpersonal and communication skills, both verbal and written
• Quick learner and detail-oriented
• Strong organizational skills
• Knowledge of current trends and new developments in customer communications, product marketing, telecom trends
• Ability to travel as needed (10%)
• **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Responsibilities:

iconectiv provides number porting services for communication providers to assist them in efficiently porting numbers between networks. We are the leader in number porting services for the industry by offering a broad range of competitive offers, forming a strong partner ecosystem and being the partner of choice for regulatory agencies around the world. 

We are looking for a Product Owner who will support direction for the communications porting strategy. This exciting role is responsible for the development of a product vision, user personas, the articulation of the value proposition and the assessment of competitiveness and health of the product. As a member of the team, the successful candidate will need to demonstrate ability to innovate, collaborate, be result oriented and a problem-solver in a fast-paced organization.

• As a Product Owner you will work closely with the development team and Product Manager to define detailed requirements for each sprint or development cycle.
• Maintain and prioritize the product backlog, which contains a list of all the tasks, user stories, and features that need to be developed. This backlog is based on input on Initiatives and Epics from the Product Manager and other stakeholders.
• Interact daily with the development team and provide real-time clarifications and guidance during the development process. Responsible for being the go-to person for the team regarding the product details.
• Ability to adapt the product's priorities and requirements during development based on feedback and changing circumstances. Ensure that the team is working on the most valuable tasks for the current sprint.
• Act as a proxy for the customer, representing their interests and needs within the development team. Make decisions that align with the customer's perspective.

 Requirements:

• 4+ years in software as a service with demonstrated experience in market driven new product initiatives with business cases; plus driving to success criteria in accordance with a “agile process” for providing software products and solutions.
• 4+ years industry experience with communications technologies such as number portability is desirable.
• Must possess excellent written communication and presentation skills and business acumen.
• The ability to travel up to 25% or as required by this position is a must.
• Bachelor's Degree in Computer Science or equivalent work experience

Responsibilities:

Customer service skills like; patience, attentiveness, attention to detail, and clear communication are vital, while basic PC, and network monitoring and connectivity troubleshooting skills are highly desired. Our IT Service Desk – Network Operations Center provides end user support of proprietary business applications, support of standard (off the shelf) client software, monitoring alerts from systems and applications, and executing a variety of defined functions. Job responsibilities include, but are not limited to the following: 

• Monitor and take appropriate action, per documented instruction, on Network, Server, and Application alerts.
• Manage, by creating tickets and executing email/verbal communications, external customer requests.
• Troubleshoot and resolve internal end-user laptop, application, and communications problems.
• Assist the ServiceNow Application Administration team on various tasks, including potentially using JavaScript. 

Requirements:

• Have an attention to detail and a passion for accuracy and preciseness.
• Seeking someone who has a nighttime class schedule or a lightly loaded daytime schedule.
• The ability to operate and be successful both on individual tasks and team tasks.
• Excellent written and verbal communication skills.
• US Citizenship Required
• To be eligible for an intern role, the candidate must be enrolled in a university as a graduate or undergraduate student

 **Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

 Additional Skills:

• Experience with troubleshooting laptop/PCs a plus.
• Customer service experience desirable. 

Six month contract with possibility of extension or Right to Hire

Responsibilities:

• Administration of Redhat, CentOS, and other Linux operating systems  
• Satellite management, scripting languages, and puppet/chef/ansible automation
• Configuration, maintenance and respond to the alerts of the monitoring system
• Prepare for new product related releases and assists with new initiatives and upgrades
• Work with our product development team to implement and support new client offerings
• Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies
• Work with Security initiatives including hardening of golden images, OS patch lifecycles, fixing vulnerabilities, implementing PAM/SSO, and other security related projects

Requirements:

• 10+ years’ experience as Linux Administrator
• Occasional work after hours or weekends at our co‐location facility   
• Rotational after‐hours support with 24/7 on-call duty     
• Ability to lift up to 50lbs
• Bachelor’s Degree preferably in Computer Science or 10+ years of experience in lieu of degree
• US Citizenship required

*Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Strong background in Linux/Unix administration and understanding of code and script (Bash, PHP, Python, Perl and/or Ruby)
• Experience with managing virtual assets in VMware environments
• Experience with container technologies such as Kubernetes or Redhat Openshift clusters
• Experience with Redhat IPA and Okta
• Strong technical problem-solving skills and experience in IP networking and static routing SFTP, SSH, SMTP, DNS, HTTPS, DHCP, Syslog logging facility
• iconectiv has a footprint in AWS, Azure and Google cloud providers.  The person coming onboard must be experienced in administration of one or more of the cloud providers
• Experience with Avamar backups and recovery or similar backup tools
• Experience in a high‐availability, mission critical environment, and disaster recovery testing

Responsibilities:
 

The Security Engineer role includes platform Security Monitoring and Analytics; overseeing and performing Security Engineering tasks and functions; and developing and maintaining application security services for lab and production environments, supporting number porting services for the NPAC (Number Porting Administration Center). In addition, the candidate will be responsible for securing existing systems and applications; evaluating the security for 3^rd party applications, host systems, development software, devices, and technologies for vulnerabilities; and developing requirements for related security solutions. Candidate must develop a thorough understanding of the solution (platform, application, and processes being developed and implemented) to fully meet the technical requirements of the position. 

 Some essential functions of the role include, but are not limited to the following:

• Must be available to support changes and maintenance windows, as needed and required (off-hours).
• Must be available to work in the Security 24 x 7 On-Call rotation and initiate escalation procedures to counteract potential threats/vulnerabilities.
• Assist with incident response and potential breach activities, on a 24x7 schedule, if necessary.
• Conduct security assessments to identify vulnerabilities in existing systems.
• Design and implement security measures to protect against potential threats.
• Develop, implement, and manage security policies and procedures.
• Test, evaluate, deploy, and configure security products and solutions.
• Administer and support security platform components including:  SIEM, HIDS, NIDS, FW, WAF, etc.
• Create and update SIRP response plans and lead incident response teams.
• Monitor system, network, and application activity for signs of unauthorized access or malicious activity.
• Perform security audits and risk assessments.
• Bachelor’s degree in computer science, computer engineering, or similar technical discipline or 6+ years of equivalent work experience.
• Work remote in commutable distance to Bridgewater, NJ or Dallas TX
• US Citizenship required

 General Skills and Qualifications:

• Information security engineering subject matter expert.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills to work with cross-functional teams.
• Analyze threats and attacks reported from multiple sources both internal and external.
• Knowledge of operating systems, virtualization, and database platforms.
• Operating systems: Enterprise Linux, Solaris, Windows.
• Virtualization: VMware, LDOMs, OVM.
• Scripting and /or development ability to integrate, enhance, or customize existing security tools.
• Oracle Database, security auditing and logging.
• Knowledge of network devices, security solutions, and technologies.
• Network, System, and Application event reporting and logging.
• Understanding configuration policy changes for router, switch, firewall, load balancing, updates, upgrades,  and lifecycle management.
• Expertise in configuring and managing firewalls, intrusion detection systems, and other security devices.
• ACL creation, update, and review.
• SIEM, event log processing, correlation, alarming, and reporting.
• WAF policy development and tuning.
• NIDS policy development and tuning.
• Endpoint monitoring and controls, FIM, HIDS, EDR.
• Application security review and assessments.
• Experience with vulnerability assessment and penetration testing.
• Vulnerability scanning, scan development and tuning, review and reporting, develop and support remediation plans.
• Manage penetration test engagements, review findings, and manage remediation efforts.
• Knowledge of security frameworks and industry best practices.

Additional Skills:

• Knowledge and/or experience with the following security applications are a plus – Wazhu, QRadar, Fortinet, CrowdStrike, QLIK, RedSeal, and Tenable Security Center/Nessus.
• Security Industry certification(s) preferred